Animal Emergency Center of Temple-Belton 

"Serving your pets' after hours needs!"

254-231-3774

The Animal Emergency Center of Temple-Belton 

The AEC was formed by many local veterinary clinics, including veterinarians from Temple, Belton, Killeen, Harker Heights, Gatesville, and the surrounding rural areas. Our goal is to provide quality veterinary care for the residents of the Central Texas area during weekends, holidays, and outside standard business hours.


Hospital Policies


Appointment  Policy


No appointments are necessary because we are an emergency facility.  Patients are prioritized based on the urgency of their condition. Although calling is not necessary before you get here, it will make your visit more efficient and will alert us if there is a serious medical condition that requires STAT attention.



Patient Arrival Policy


For the safety of all animals in our care, we request that you have your pet properly restrained, either on a leash or in a carrier. If your pet is unable to walk or you need extra help getting into the hospital, please call ahead or leave your pet in your car while you obtain help. We have stretchers and gurneys to transport serious cases from cars to the hospital. Waiting times may vary depending on caseload. We ask for your understanding. Our staff is very efficient and thorough. Your pet will get the focused attention that is needed for a diagnosis and treatment plan.



Safety Policy


The safety of both our staff and all other visitors and patients is paramount. We understand that bringing your pet to an emergency hospital can be a frightening and stressful experience. We do our best to make this difficult time comfortable for you and your pet. Occasionally, a patient will be difficult to handle due to pain or fear. We reserve the right to decline treatment if a patient is difficult to the point of being dangerous or if an owner refuses to allow our staff to restrain their pet properly. We treat all of our clients with respect and empathy.



Payment Policy
 
After an initial examination is performed by one of the Animal
Emergency Center of Temple-Belton clinicians, he/she will provide you with a treatment
plan, and a staff member will present to you a financial estimate for the medical
services recommended.  The estimate will include a low end and a high end for
costs of services.  Before moving forward with any type of significant treatment, we ask
that a deposit equal to 100% of the low end be made, or we can take a
pre-authorization on a credit card  for the high end.  We will not be able to
provide medical treatments and services until a consent form is signed and a
deposit/pre-authorization has been made.  We understand that sometimes due to
financial issues it may be necessary to provide you with multiple options on how
to treat your pet's condition.   For the convenience of our clients, we
accept all major credit cards including Visa, MasterCard, Discover and American
Express as well as cash.  Unfortunately, we cannot accept personal checks and we
do not provide payment plans or any other form of billing.  If you need
financial assistance, we do offer CareCredit. To apply for a Care Credit card, please visit www.carecredit.com or ask one of our staff members.


Animal Emergency Medical Center of Temple-Belton accepts all major credit cards, including American Express, Visa, MasterCard, and Discover, as well as cash. Payment is requested on the day services are provided.




What to Expect


At Animal Emergency Center of Temple - Belton, we understand that any
type of visit to the emergency veterinarian can be extremely stressful for both
you and your pet.  Upon arrival, your pet will be immediately triaged, which
means that a staff member may ask you a few quick questions and perform a quick
exam to determine if there are any life-threatening issues that require
immediate attention.  If your pet is determined to have a critical problem or a
critical issue is anticipated, the technician will ask you if they can take your
pet back into the treatment area for immediate examination, assessment, and
stabilization by our clinician.  Once the clinician has stabilized your pet, you
will be called into one of our examination rooms where the veterinarian will
speak to you about your pets’ condition.  Please keep in mind that depending on
the nature of your pet's emergency and the number of critical cases in the
hospital, this process may take up to 30 minutes.  We understand that your time
is valuable and we know how worried you are about your suffering pet.  Animal
Emergency Medical Center of Temple-Belton will do everything possible to make this stressful
situation a more comfortable experience.  



Stray Animals


The Animal Emergency Center of Temple-Belton does not have any official arrangements with Temple & Belton Animal Control. We cannot hold stray animals. We do have a scanner to evaluate strays for a microchip to help locate an owner. This service is provided free of charge. We can also see stray animals for emergency treatment or humane euthanasia, if necessary.